Lorae Terms of Use
Applies to the Lorae website, mobile application, and related services.
Effective Date: 9/13/2026 | Last Updated: 9/13/2026
These Terms of Use (“Terms”) form a binding agreement between you and Lorae LLC (“Lorae,” “we,” “us,” or “our”) governing your access to and use of the Lorae website, mobile application, and related services (collectively, the “Services”). By creating an account, clicking to accept these Terms, or using the Services after being presented with these Terms, you agree to them. If you use Lorae through a clinic, healthcare organization, employer, or other organization, additional terms may apply between Lorae and that organization. Those terms do not eliminate your obligations under these Terms unless expressly stated.
1. Eligibility
You must be at least 18 years old to create a consumer account or use the consumer Services. By using Lorae, you represent that you are legally able to enter into these Terms. If you use the Services on behalf of an organization, you represent that you have authority to bind that organization where applicable.
2. The Services
Lorae provides technology that may allow users to record and reflect on experiences, track information over time, use structured educational and skills-based tools, set goals, view patterns or progress, complete clinician-assigned activities, and connect or share information with a clinician. We may add, modify, suspend, or discontinue features. We will provide notice when required by law or contract.
3. Lorae Does Not Provide Healthcare
Lorae is not a healthcare provider and does not provide psychotherapy, counseling, diagnosis, medical advice, treatment, psychiatric care, crisis intervention, or other professional healthcare services. The Services are not a substitute for care from a qualified professional. No content, score, pattern, summary, reminder, activity, notification, or other Lorae feature creates a professional healthcare relationship with Lorae or should be interpreted as a diagnosis, treatment recommendation, medical conclusion, or clinical risk assessment.
4. No Emergency Use or Monitoring
Lorae is not an emergency service, crisis service, suicide-risk monitoring service, or continuous or real-time monitoring service. Do not use Lorae to communicate urgent or emergency information. If you believe you or another person may be in immediate danger, call 911 or your local emergency service. In the United States and its territories, you may also call or text 988. Do not wait for a response through Lorae or from a connected clinician.
5. Accounts and Security
You are responsible for providing accurate account information, maintaining the confidentiality of your credentials, and promptly notifying us of suspected unauthorized access. You may not share credentials in a manner that permits unauthorized access to another person’s information. We may use reasonable authentication, access-control, and security measures and may suspend access when we reasonably believe an account or the Services are being misused or compromised.
6. Clinician Connections
Lorae may permit users to connect with clinicians or healthcare organizations. A connection does not make Lorae part of the professional relationship between the user and clinician. Clinicians independently determine the services they provide and remain responsible for their professional judgment, communications, licensing, documentation, and standard of care. A clinician’s ability to access information through Lorae does not guarantee that the clinician has reviewed or will review it. Users should follow their clinician’s instructions for communication and emergencies.
7. Clinician-Assigned Activities
A clinician may use Lorae to assign or suggest activities. Any clinical decision to assign, recommend, interpret, modify, or discontinue an activity is the clinician’s responsibility. Lorae provides the technology used to deliver or organize the activity and does not independently prescribe treatment.
8. Client-Controlled Sharing
Where Lorae describes a feature as client-controlled sharing, the user controls whether the applicable information is shared through that feature. Some limited operational information may be visible when necessary to maintain a clinician connection, administer an assignment, show completion status, maintain security, or satisfy legal obligations.
Once information has been shared with and received by a clinician or healthcare organization, that recipient may maintain the information under its own legal, professional, and recordkeeping obligations. Disconnecting or changing sharing settings does not necessarily delete information already received by that recipient.
9. Professional Users
If you use Lorae as a clinician or other professional user, you are responsible for maintaining all licenses, credentials, consents, authorizations, and professional requirements applicable to your services. You must use Lorae only for individuals you are authorized to access and must not represent Lorae as providing emergency monitoring, diagnosis, treatment, or independent clinical decision-making. Professional users remain responsible for determining whether and how information from Lorae should be used in professional care. Organization agreements or business associate agreements may impose additional obligations.
10. User Content
“User Content” means information, text, responses, notes, ratings, goals, and other material you submit to the Services. As between you and Lorae, you retain ownership of your User Content. You grant Lorae a limited, non-exclusive license to host, store, reproduce, process, transmit, display, and otherwise use User Content only as reasonably necessary to provide, secure, maintain, improve, and support the Services; comply with your instructions and sharing choices; fulfill legal obligations; and exercise rights under these Terms. This license ends when the relevant content is deleted, except to the extent continued retention or processing is permitted or required by law.
11. Acceptable Use
You may not:
Use the Services unlawfully, fraudulently, or to violate another person’s rights.
Access another person’s account or information without authorization.
Attempt to bypass security, authentication, rate limits, or access controls.
Introduce malware, interfere with the Services, scrape or harvest information in an unauthorized manner, or reverse engineer the Services except where applicable law expressly permits it.
Use the Services to impersonate another person, misrepresent professional credentials, or submit information you are not authorized to provide.
Use Lorae as an emergency-response system or knowingly represent to others that it provides guaranteed real-time clinical monitoring.
12. License to Use Lorae
Subject to these Terms, Lorae grants you a limited, personal, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for their intended purposes. No other rights are granted.
13. Intellectual Property
Except for User Content and third-party materials, the Services and their software, designs, interfaces, text, graphics, trademarks, logos, educational materials, and other content are owned by or licensed to Lorae LLC. You may not copy, modify, distribute, sell, license, or create derivative works from Lorae content except as authorized by us or applicable law.
14. Subscriptions, Billing, and Renewal
Certain features may require a paid subscription. The price, billing period, renewal terms, trial terms, and material purchase conditions will be disclosed before purchase. Unless stated otherwise at purchase, subscriptions may automatically renew until canceled. If you purchase through Apple, Google, or another app marketplace, that marketplace may process payment and govern billing, cancellation, and refunds. Canceling a subscription does not automatically delete your Lorae account, and deleting a Lorae account may not automatically cancel a marketplace subscription. Follow the applicable marketplace instructions.
15. Privacy
Our Privacy Policy and Consumer Health Data Privacy Policy describe how we process personal information. Those policies are incorporated by reference to the extent permitted by law. Where HIPAA applies to Lorae’s processing on behalf of a covered entity, the applicable business associate agreement and HIPAA requirements govern that PHI.
16. Third-Party Services
The Services may contain links to or integrations with third-party services. We do not control third-party services and are not responsible for their content, availability, or practices except as required by law or contract. Your use of a third-party service may be subject to separate terms.
17. Service Availability and Changes
We do not guarantee uninterrupted or error-free availability. Maintenance, outages, security events, device limitations, third-party failures, or other circumstances may affect access. We may modify the Services, provided that we comply with applicable law and contractual obligations.
18. Suspension and Termination
You may stop using Lorae at any time and may request account deletion as described in the Privacy Policy. We may suspend or terminate access if you materially violate these Terms, create a security or legal risk, misuse the Services, or if suspension is otherwise permitted by law or an applicable organization agreement. Provisions that by their nature should survive termination, including intellectual-property provisions, disclaimers, limitations of liability, and dispute provisions, will survive to the extent permitted by law.
19. Disclaimer of Warranties
TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” LORAE DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. LORAE DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR SUITABLE FOR ANY PARTICULAR CLINICAL PURPOSE. Nothing in these Terms excludes warranties or rights that cannot lawfully be excluded.
20. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, LORAE AND ITS AFFILIATES, OFFICERS, EMPLOYEES, CONTRACTORS, AND LICENSORS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITY, ARISING OUT OF OR RELATED TO THE SERVICES. TO THE MAXIMUM EXTENT PERMITTED BY LAW, LORAE’S AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS WILL NOT EXCEED THE GREATER OF (A) THE AMOUNT YOU PAID TO LORAE FOR THE SERVICES DURING THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR (B) $100. These limitations do not apply where prohibited by law and do not limit liability that cannot legally be limited.
21. Indemnification
To the extent permitted by law, if you use the Services on behalf of a business or professional organization, that organization agrees to defend, indemnify, and hold Lorae harmless from third-party claims arising from the organization’s unlawful use of the Services, violation of these Terms, or violation of another person’s rights. Consumer users are not required to indemnify Lorae to the extent such an obligation would be prohibited or unenforceable under applicable law.
22. Governing Law and Venue
These Terms are governed by the laws of North Carolina, without regard to conflict-of-law principles, except to the extent another jurisdiction’s law must apply. Subject to any rights that cannot be waived, disputes will be brought in the state or federal courts located in Wake County, North Carolina.
23. Changes to These Terms
We may update these Terms from time to time. We will provide notice of material changes when required by law. If a change requires renewed agreement, we will request acceptance before the change becomes binding.
24. Apple App Store Terms
If you download the Lorae app from Apple’s App Store, you acknowledge that these Terms are between you and Lorae, not Apple; Apple is not responsible for the app or its content; Apple has no obligation to provide maintenance or support; and Apple is a third-party beneficiary of these Terms with respect to your App Store use, to the extent required by Apple’s applicable terms. Your license to use the app is limited to Apple-branded products you own or control as permitted by the App Store usage rules, including applicable Family Sharing or volume-purchase rules. If the app fails to conform to an applicable warranty, you may notify Apple and Apple may refund the purchase price, if any, as required by its terms. To the maximum extent permitted by law, Apple has no other warranty obligation. Lorae, not Apple, is responsible for addressing claims relating to the app, including product-liability, legal-compliance, and intellectual-property claims, subject to these Terms and applicable law.
25. Entire Agreement and Severability
These Terms, together with policies and agreements expressly incorporated into them, constitute the agreement between you and Lorae concerning your use of the consumer Services. If a provision is found unenforceable, the remaining provisions remain in effect to the extent permitted by law.
26. Contact
Questions about these Terms: support@loraeapp.com
Lorae LLC